Tag: customer experience
Jen Suzuki emphasizes tailored experiences and human connection will define dealership...
As dealerships look ahead to 2025, Jen Suzuki, sales trainer, president of eDealer Solutions, and host of Loyalty-Based Sales Strategies, highlights the importance of...
How customer experience and AI will define dealers’ success in 2025–...
As we kick off a new year, the focus for leaders is clear: delivering exceptional customer experiences while leveraging innovative AI solutions. Renowned speaker...
CDK extends service agreement with Holman
Austin, Texas – November 18, 2024 – CDK, the leading automotive retail software provider, today announced a multi-year extension of its agreement with Holman,...
Why attracting female consumers/employees is key to your business success –...
The influence of female consumers in the marketplace is undeniable, and understanding how to tap into this demographic can be a game-changer for your...
Marcus Sheridan on why answering buyers’ questions is key to automotive...
Success in today's market demands a new approach. In the second edition of They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content...
How dealers can build a better customer experience through employee-centric leadership...
Businesses are coming to understand that it's not just about the products or services they offer or how superior they are. Customer experience is...
4 ways to incorporate QR codes into your dealership marketing strategy
We are sure you've seen these little grids on posters or mail pieces. These are QR codes, and they are rather versatile and straightforward...
Dealerships explore new strategies to win over younger car buyers
Imagine a family-owned dealership deeply rooted in tradition but now facing a pressing dilemma: attracting the elusive younger generation. As digital platforms and social...
How a telephone system can increase your CSI score
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...
2024 – Innovate or Stagnate
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service....