Tag: Customer expereince
Cox Automotive’s 15th Annual Car Buyer Journey Study reveals key trends...
The latest Car Buyer Journey Study from Cox Automotive marks its 15th year, offering vital insights into consumer behavior, satisfaction, and digital retailing trends....
Newport Automotive Group’s Nick Jones on redefining sales tactics in the...
In today’s episode of Loyalty-Based Sales Strategies with Jen Suzuki, Nick Jones from Newport Automotive Group, representing exotic brands like Lamborghini, Bugatti, and McLaren,...
Doug ‘BenzsandBowties’ Horner’s guide to creating an authentic and effective social...
In today's episode of Inside Automotive, we're joined by Doug Horner, general sales manager of Mercedes-Benz of North Olmsted, to discuss the power of...
Four essential F&I strategies to boost your profitability
On today’s episode of Training Camp with Adam Marburger- a black belt in both Brazilian Jiu-Jitsu and F&I- notes how F&I professionals are urged...
Boosting showroom traffic with appointment tracking and personal engagement
In today’s hyper-competitive auto sales landscape, simply setting appointments isn't enough to secure customer loyalty. Industry expert Jen Suzuki, founder and president of eDealer...
Revolutionize F&I operations with Adam Marburger’s game-changing approach
Welcome to the latest episode of Training Camp with Adam Marburger, exclusively on CBT News! In today’s session, we’re diving deep into a game-changing...
Transform your dealership’s success with these key sales strategies – Jen Suzuki...
As the retail automotive industry evolves, dealerships recognize the importance of personalized shopping experiences and sales strategies. On today's episode of CBT Now, we're...
Autotrader is Furthering Their Distances From Others In the Industry With...
The last time we spoke to Jessica Stafford, Senior Vice President & General Manager at Autotrader, she told CBT News how AutoTrader kicked off the year...
Does Your CRM Support a Seamless Online to In-Store Transition?
There are variations of what a strong digital retail dealership could look like. Bill Wittenmyer, Partner at Elead1one and knowledgeable resource on auto retail, expands...
