Tag: CSI scores
How a telephone system can increase your CSI score
Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...
How service managers can drive profits and keep customer service intact...
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...
Don’t let band-aid solutions compromise your CSI – Jennifer Suzuki |...
Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...
Daily Newscast: How to improve your dealership
Is this brand doing it right when it comes to incentives?
Dealer: My service dept CSI scores were great, but it had one major flaw
Would...
Deliver The Experience That Every Customer Expects.
Deliver the experience
Can you deliver the experience that every customer expects? With today’s rapidly evolving car buying process, it can be challenging to keep up....
CBT News – September 4, 2015
On today's show:
Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty
David Greene, VP of...
Show Me the Money!
Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line.
BY JEFF COWAN
Have you ever watched an older movie and...
