Tag: CSI

The cost of courtesy loaner fleets presents a familiar challenge for every dealer: Spend on cars that can win customers and increase some RO...

Two of the larger generations of car buyers are practically living online. Millennials and Gen Z research everything to not only find the best...

When dealerships use data to take a more granular look at how the different departments are performing, it can uncover a lot – positive...

Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...

Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...

March is International Women’s Month and probably the perfect time to look at how the F&I market looks for women in F&I. 2022 is...

How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source,...

In the dealership, time is everything. Your staff needs time to sell the car, appraise the trade, and work the deal. Time truly is money. When...

Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should...

For all dealerships, the parts department is as much of a gamble as new car sales. Ordering for inventory is a necessity to ensure...