Tag: CRM
Are CRMs still relevant for dealers in 2024
The automotive industry in 2024 is a world of electric vehicles, AI-driven tools, and digital retailing. In this high-tech environment, some dealers are starting...
Boost your dealership’s marketing potential by cleaning up dirty data –...
Dealers nationwide struggle with "dirty data" in their CRM and DMS systems, which often limits dealerships' marketing potential and causes customer miscommunications.
In today's episode...
Driving Dealership Profitability through the Service Drive: A Focus on Training
The service drive has become a key profit center for dealerships in recent years.
In 2023, U.S. new-vehicle dealerships wrote 264.3 million repair orders, slightly...
TotalCX revolutionizes the customer communication experience through mobile app integrations
HOUSTON, December 21, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is proud to unveil its latest groundbreaking development in...
Why tailoring the customer experience is key to dealership success —...
One of the biggest trends taking root throughout the retail automotive industry is prioritizing and enhancing the customer experience. For so long, price was...
Tips and tricks to make your used car dealership standout online
The pandemic years changed the landscape of many markets, especially the used car marketplace. According to an eLEND survey, “Almost 80% of auto dealers...
Unleashing growth: what Tom Masano Auto Group did that transformed their...
In the ever-evolving automotive industry, staying ahead of the competition requires embracing innovation. That’s exactly what Kevin Pitts and Tom Masano Auto Group did...
Why sales process training is more important than ever
Dealership inventories are well below normal for both new and used vehicles and it’s likely to be another year before it has some semblance...
4 key dealership operational reports to analyze and customize
Recent interest rate hikes coupled with tight supply continue to limit sales of both new and used vehicles. How can you prepare your dealership...
5 crucial CRM Tasks your car dealership can automate
With dwindling inventory, a dealership's success largely depends on its ability to serve the needs of its customers. In the past, you did this...
