Tag: COVID19
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Sean Gardner’s Advice for Weathering Coronavirus Challenges – The Joe Verde...
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Sean Gardner trainer and instructor at the Joe Verde Group. In this...
ReconVelocity Launches Program to Provide Relief to Their Customers, New and...
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Hugh Hathcock and Kalah McCoy from ReconVelocity. In this segment, Hugh and Kalah break...
DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today
In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager Kristin Williams, along with dealers and fixed-ops professionals, tackled...
Ryan Kerrigan Discusses the Canceled Asbury Acquisition and More Ways COVID-19...
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Ryan Kerrigan, buy-sell expert and Managing Director at Kerrigan Advisors. In this...
Fisher Phillips Partner Steve Cupp Addresses Legal Questions Dealers Have Surrounding...
As part of our continuing Coronavirus coverage, we’re pleased to welcome Steve Cupp, seasoned labor attorney and partner at Fisher Phillips. In this segment,...
How Dealers Can Better Support Their Customers During This Unusual Time...
As part of our continuing Coronavirus coverage, we’re pleased to welcome back Jeff Brown, Chief Revenue Officer at Force Marketing. In this segment, Jeff...
On CBT News for March 26, 2020: CMA CEO Liza Borches...
Today on CBTNews.com - Thursday, March 26th, 2020:
CMA CEO Liza Borches Joins Don Hall CEO of VADA to Discuss What Dealers Can Do to...
The Importance of Staying Positive During Coronavirus Uncertainty – Glenn Lundy,...
As part of our ongoing Coronavirus coverage, we’re pleased to welcome Glenn Lundy, automotive retail expert, speaker, and host of the #RiseAndGrind morning show....
How Cox Automotive is Helping Dealers Build Virtual Relationships with Their...
As part of our continuing Coronavirus coverage, we’re pleased to welcome back Senior Vice President and GM at Autotrader and Kelley Blue Book, Jessica...
