Tag: coronavirus
3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times...
We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
Brian Pasch Discusses How to Step Up Your Dealership’s Digital Retailing...
On today’s show, we’re pleased to welcome back Brian Pasch, international auto marketing expert, Founder and CEO of the PCG Companies, and host of...
Deliver an Efficient and Impressive Digital Retailing Experience Using These Strategies...
On today’s show, we’re so pleased to welcome back Pete MacInnis, Founder and CEO of eLend Solutions. In this segment, Jim and Pete tackle how...
A Love of Driving: How Restricted Air Travel Will Boost the...
Air traffic volumes have tumbled much worse than the auto industry’s decline comparatively. Year over year, TSA screening volumes for April 2020 were 96...
Best-Selling Author Joseph Michelli Talks About the New Customer Experience in...
Today on CBTNews.com for Wednesday, May 20th, 2020:
Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World
On today's show, we’re...
The Importance of Personally Engaging with the Customer During the Digital...
On today’s show, we’re so pleased to welcome back Becky Chernek, F&I expert, President of Chernek Consulting, and host of F&I Today right here...
Are Your BDC Employees Using the Right Language During this Crisis?
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...
Return to Work Signals Auto Industry Recovery to Begin
After shutting down automotive production more than two months ago, many automotive assembly plants are beginning to bring their workforce back. Around 133,000 workers...
How Kruse Motors Group Continues to Increase Business in Rough Times...
Today on CBTNews.com for Tuesday, May 19th, 2020:
How Kruse Motors Group Continues to Increase Business in Rough Times - Keith McKinzie, CEO
On today's show,...
Should Your Dealership Re-evaluate its Year End Goals For 2020? –...
In today’s segment, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he and Jim...
