Tag: complaints
Best practices when submitting warranty claims
In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This...
Life’s not fair—here’s how to find success anyway
The phrase “life’s not fair” might not seem to be an earth-shattering idea — of course, it’s not fair. It’s one of the first...
When Little Complaints Become Big Problems
The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage
We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell...
WardsAuto: Customer satisfaction for its own sake misses point | Ten...
On today's CBT Newscast for Wednesday, October 4th, 2017:
WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction...
Top 5 Complaints of Dealership Employees and How to Solve Them
We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here...
Why dealers are an important piece of eVehicle future | Two...
On today's CBT Newscast for Tuesday, October 3rd, 2017:
William Wallace: Why dealers are an important piece of eVehicle future
When customers have issues with their...
