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complainer

Why Complainers Will Ultimately Sink Your Ship

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You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...
fixed first visit

Keys to Improving Fixed-First-Visit

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When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...

Is Your F&I Team Non – Compliant?

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Is Your F&I Team Non - Compliant? Watch our interview with Diane Uzelac to find out what she sees when she goes to dealers and...