Tag: communication

Today CBT Automotive Network welcomes Glenn Pasch, CEO of PCG Digital Marketing. In this segment, Jim and Glenn discuss how providing transparent information on a...

Communicating with the online customer should be no different than when they’re in the showroom. There. Done. Period. I can stop writing now. But in reality,...

When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...

On today's CBT Newscast for Monday, October 2nd, 2017:   Bill Wittenmyer on Recruitment, Creating the right culture, and Prospecting Jim Fitzpatrick invites ELEAD1 Partner Bill Wittenmyer...

Communication is the key to so many facets of life. The timing and energy to properly communicate are especially key to smart business acumen...

On this week's episode of the Weekly Tune-Up, Becky talks about how the way you handle communication between your departments can have a direct...

Auto responses from customers are important.  Brian explains why the impact increases two-way communications with in-market shoppers.

Depending on who you talk to, there are two processes dealership salespeople have when it comes to communication: phone calls and emails. Some are...

When we're talking about communication in the dealership, some of you might have a manager that just says "hello" to your team first thing...

On today's CBT Newscast for Tuesday, August 29th, 2017: How much communication should managers have with employees? When we’re talking about communication in the dealership, some...