Tag: CBT News
Redefining service excellence: key benchmarks for the future
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...
Stop commanding and start communicating: 6 benefits of collaborative leadership
The success of a business depends heavily on its people, including everyone from entry-level employees to top executives. Everyone plays a role, and therefore...
Why your ego is sabotaging your sales and how to stop...
As a sales professional, your ego can be your greatest asset or your worst enemy. On one hand, it can give you the confidence...
5 lessons learned from Lee Iacocca’s insights on leadership and innovation
While most people have heard of innovation gurus of today such as Tesla’s Elon Musk, some may not know about one of the most...
40 under 40 Honoree: Kyle McKinzie | Kruse Motors Auto Group
Kyle McKinzie is a Duluth, Minnesota native who works as the managing partner of the Kruse Motors Auto Group in Marshall, Minnesota. McKinzie's career...
CBT News celebrates 11th anniversary with exclusive streaming launch on Roku,...
ATLANTA, Georgia (December 22, 2023) — In celebration of its 11th anniversary, CBT News, the auto dealer community’s No. 1 resource for industry insights...
6 mental health and wellness activities to promote positivity at the...
The majority of people in leadership roles have heard the phrase “People are your best asset,” and many would agree this is true. Without...
How to make customer feedback part of your dealership’s growth strategy
In today’s highly competitive market, dealerships are continuously searching for new and creative ways to gain a competitive advantage. One often underestimated resource that...
Opinion | Hyundai and Amazon: driving towards a digital future or...
Well, we've expected this for some time: Hyundai and Amazon are doing a collab in 2024, and everyone from industry insiders to the average...
9 key areas of focus that drive more used car sales
For many franchised car dealers, the used car department significantly contributes to the bottom line. These sales are even more fundamental to independent automotive...