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With the rise of online sales platforms and market competition, the service department offers the recurring revenue essential for growth.

Redefining service excellence: key benchmarks for the future

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Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...
The best collaborative leadership style for a business will depend on its specific objectives and the needs of its employees.

Stop commanding and start communicating: 6 benefits of collaborative leadership

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The success of a business depends heavily on its people, including everyone from entry-level employees to top executives. Everyone plays a role, and therefore...
young affable consultant talking about features of new car to customer. business man listen to him, choosing new auto in dealership

Why your ego is sabotaging your sales and how to stop...

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As a sales professional, your ego can be your greatest asset or your worst enemy. On one hand, it can give you the confidence...
While always maintaining humility and charisma, Lee Iacocca transformed the auto industry and encouraged dealers to cultivate innovation.

5 lessons learned from Lee Iacocca’s insights on leadership and innovation

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While most people have heard of innovation gurus of today such as Tesla’s Elon Musk, some may not know about one of the most...
Kyle McKinzie is a Duluth, Minnesota native who works as the managing partner of the Kruse Motors Auto Group in Marshall, Minnesota.

40 under 40 Honoree: Kyle McKinzie | Kruse Motors Auto Group

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Kyle McKinzie is a Duluth, Minnesota native who works as the managing partner of the Kruse Motors Auto Group in Marshall, Minnesota. McKinzie's career...
Simply type “CBT News” into the search bar of your streaming service’s app store to start watching today!

CBT News celebrates 11th anniversary with exclusive streaming launch on Roku,...

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ATLANTA, Georgia (December 22, 2023) — In celebration of its 11th anniversary, CBT News, the auto dealer community’s No. 1 resource for industry insights...

6 mental health and wellness activities to promote positivity at the...

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The majority of people in leadership roles have heard the phrase “People are your best asset,” and many would agree this is true. Without...
By translating customer feedback into actionable knowledge, dealerships can upgrade customer satisfaction and gain a competitive edge.

How to make customer feedback part of your dealership’s growth strategy

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In today’s highly competitive market, dealerships are continuously searching for new and creative ways to gain a competitive advantage. One often underestimated resource that...
Given how life changed during and after lockdowns, the Hyundai and Amazon partnership is an indicator of where the industry is headed.

Opinion | Hyundai and Amazon: driving towards a digital future or...

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Well, we've expected this for some time: Hyundai and Amazon are doing a collab in 2024, and everyone from industry insiders to the average...
Explore the essentials for boosting used car sales, including optimal inventory management, stellar customer service, and effective training.

9 key areas of focus that drive more used car sales

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For many franchised car dealers, the used car department significantly contributes to the bottom line. These sales are even more fundamental to independent automotive...