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service

Service: It’s time to make status updates your friend, not your...

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According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021...

Car Wars’ Jordan Patterson discusses how COVID-19 has changed call tracking...

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Inbound and outbound calls have changed tremendously during the pandemic. Today, we welcomed Jordan Patterson, Sales Director of Car Wars to CBT News. Car...
call center practices

How AI Can Improve Your Dealership’s Call Center Practices – Mike...

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On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car...
newscast

How AI Can Improve Your Dealership’s Call Center Practices – Mike...

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Today on CBTNews.com - Thursday, April 11th, 2019: How AI Can Improve Your Dealership's Call Center Practices - Mike Haeg On today's show, CBT's Bridget Fitzpatrick...
newscast

Incorporating Your CRM with Your Phone Process to Capitalize on Leads...

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Today on CBTNews.com - Tuesday, October 2nd, 2018: Incorporating Your CRM with Your Phone Process to Capitalize on Leads - Mike Haeg Every dealer knows it...
phone

Break old school phone habits: Creating a successful phone practice

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There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when...