Tag: car service

In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO...

Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...

How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be...

Are you thinking of trying a new career path? The auto industry may be a perfect fit for you! The auto industry is not...

The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the...

Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed...

In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest...

On today's episode of Service Drive, Don Reed, CEO of Dealer PRO training, talks about the overlooked process that still exists in our dealerships...

You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over...

For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating...