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Hyundai has overtaken General Motors in EV sales, however, Tesla remains the dominant force in the EV market.

Weekly roundup: Price cuts aid EV sales, Carvana’s best-selling used EVs,...

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Earlier this week: Hyundai has overtaken General Motors in EV sales, however, Tesla remains the dominant force in the EV market. Tesla's Model 3...
Digital retailing is about efficiency, which incorporates both speed and quality to enhance the overall car buying experience.

Does speed hurt quality? Taking a closer look at digital retailing

Somewhere between the so-called “normal,” “COVID normal,” and “new normal,” we got it into our heads that it’s okay to be an order taker....
With some forethought and customer insight, ethical upselling can be used to reinforce trust and confidence in the dealership.

Upselling with integrity: building trust and value for long-term customer loyalty

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Upselling is a crucial strategy for improving the bottom line of every deal, but how sales staff approach this essential task can make all...
If you don't innovate, you’ll almost certainly be left behind. Many of the mighty have fallen and not lived to tell the tale.

To innovate or procrastinate — That is the question

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It may sound like heresy, but Henry Ford was a procrastinator. “I need a faster horse.” That was the consumer mantra when the early automobile...
Earlier this week: Honda unveiled the first electric Acura model, used car prices fell in May, and more headlines in automotive industry news.

Weekly roundup: First look at the 2024 Acura ZDX, study claims...

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Earlier this week: General Motors announced plans to invest more than $1 billion into two Michigan plants to produce its next-generation EV pickups. The...
In this era of hyper-connected, super-personalized customer experiences, leveraging customer data makes all the difference in car sales.

Types of customer data that will help you better understand and...

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Are you ready for some detective work? See, in our auto dealership universe, there’s this untapped goldmine that’s waiting for a bit of investigation—call...
Car buying demographics in the U.S. are evolving, and attracting first-time car buyers, particularly millennials, is increasingly important.

Attracting first-time car buyers: How to understand the needs of younger...

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First-time car buyers, particularly millennials, are becoming an increasingly influential demographic in the auto retail industry. Previously, experts underestimated the interest of this generation...
A keen salesperson will know that closing the sale isn’t a one-size-fits-all situation. Here are some approaches to consider.

Car sales tips: The most effective ways to simplify closing the...

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Endless time with a customer hopefully leads to one thing, closing the deal. But, often this essential task gets treated as an afterthought. Or...
Getting to the bottom of what the customer needs is a conversation. Here are a few tips for finding out what car buyers are looking for.

Selling is discovery: Determining what your customer needs [+5 questions to...

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Even all-star sales team members can experience hiccups when helping car buyers find the best vehicles for them. You may have a customer who...

Car sales tips: Converting aggressive prospects into paying customers

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As an automotive salesperson, you've probably had your fair share of interactions with aggressive prospects. These individuals often resort to bullying tactics to get...