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listening

The Sales Art of Listening

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There is a common misconception in the world of sales that you succeed only by product knowledge, preparation and by sheer determination. Too many...
future dealership

The Dealership of the Future

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The dealership of the future? Hint: It’s all online In these days of rapid change, I am frequently asked by dealer principals: “How do I...
entertainment

Adding Entertainment to Your Process

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Can you entertain your customers just enough to where they enjoy the car buying process and end up purchasing from your dealership?  Jonathan Dawson...
Darren Haygood

Cars.com’s Darren Haygood: How to make sure your top salespeople stand...

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  Imagine the amount of time the car buying process would be reduced to if potential car buyers could choose the best salespeople at your...
car sales

Back to Winning Ways: What OEMs and Dealers Must Do to...

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New car year-to-date sales figures slacked 2.2 percent in 2017, brought down by decreases from FCA, General Motors, Ford Motor Company, and Toyota Motor...
digital retailing

Digital Retailing: Disconnects and Opportunities

You count yourself as a progressive dealer, a champion of trends, with an eye on streamlining your process and creating a customer-first experience. You...
car sales

Are Today’s Vehicles and Buyers Mismatched?

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Edmunds.com recently released auto sales details through September 15. Whether or not this was directly attributed to Hurricanes Harvey and Irma, there was a...
Automotive sales totals

Automotive Sales Totals for November 2017

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CBT News Anchor Joe Gumm reports on U.S. automotive sales totals for the month of November 2017 at dealerships around the U.S. The seasonally adjusted, annualized...
self-branding

Self-Branding for Car Salespeople

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Regardless of your profession, chances are that you’ve been working on expanding and improving your self-brand, especially self-branding for car salespeople. Self-branding, in simple...
dealership competition

Three Ways to Stay Ahead of Your Competition

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Competition is the catalyst that makes the world go around. It promotes innovation, stifles complacency, and brings out the best in our businesses. However,...