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business development

How to Create an Efficient Business Development Dealership

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Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development...
power base

Your Personal Power Base Should Be Your Mother Lode Of Sales...

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For an automotive salesperson, the most lucrative opportunity to ignite your sales is to tap into your personal power base. Your power base is...
turnover costs

Attracting and Retaining Good Employees

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Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
phone

Don’t Let Bad Phone Habits Disconnect Your Customers

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It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the...
strike

What Clift Buick GMC is Doing to Overcome the Challenges of...

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On today’s show, we’re pleased to welcome Garry Clift, owner and president of Clift Buick GMC in Adrian, Michigan. He and Jim discuss the...
leads

The Importance of Monitoring the Quality of Your Dealership’s Leads –...

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Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader. VIDEO...
Dave Cantin

Dave Cantin on the Buy-Sell Market, Acquisitions, and Industry Consolidation

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On today’s show, we’re pleased to welcome 20-year automotive industry veteran Dave Cantin, CEO of Dave Cantin Group. As part of the Dave Cantin...
digital marketing

The Benefits of Digital Marketing for Your Fixed-Ops Department – Andy...

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On today’s show, we’re pleased to welcome back Andy MacLeay, Director of Digital Marketing for Dealer.com.  VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT...
dealers

How ReconVelocity is Helping Dealers Set a New Standard for Vehicle...

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On today's show, we're pleased to welcome back Hugh Hathcock, owner of ReconVelocity and Kalah McCoy, Executive Vice President at ReconVelocity. The pair discuss...
auction volume

Inventory and Auction Volume: The Latest from J.D. Power’s Larry Dixon

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On today's edition of CBT News, we speak to Larry Dixon, Senior Director of valuation services at J.D. Power. Larry gives us an update...