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sales calls

6 Things You Need to Know to Make Good Sales Calls

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The cold call isn’t quite dead yet. In fact, with so many people walking around with their primary phones in their hands all the...
JM&A

How The JM&A Group is Helping Dealers Stay Current in the...

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On today’s show, we’re pleased to welcome Chris May, Director of Performance Development Center at JM&A Group, a comprehensive dealer solutions company that has...

How to Create and Retain Loyal Customers for Your Service Drive...

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Today, we welcome back Jim Roche, Vice President at Cox Automotive. In this segment, Jim discusses the latest additions to his book "Fast Break",...
defenses

Getting the Customer to Lower Their Defenses

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On this week's episode of Straight Talk, David Lewis talks about how to deal with obstacles put in place by the customer and getting...
reputation

Integrating Your Online Reputation Strategy into Your Dealership’s Marketing Plan

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In the automotive industry, positive consumer reviews are crucial ways dealers can attract new customers. Recent studies have shown, 59% of consumers say dealer...
Experian

Experian’s Amy Hughes Tells Dealers How They Can Reach the Most...

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On today’s show, we’re pleased to welcome back Amy Hughes, Senior Director of Dealer Intelligence at Experian, a data intelligence powerhouse for the automotive...
dealertrack dms

Dealertrack DMS Debuts New, Fully Integrated Solutions to Help Dealers Eliminate...

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Draper, UT – January 31, 2020 – Dealertrack DMS, a leading provider of cloud-based technology solutions for car dealerships, will unveil a series of new,...
trade-in valet

Acquire Better Quality Vehicles for Your Dealership Through Trade-In Valet

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On today’s show, we’re pleased to welcome Mike Dodd, CEO of Trade-In Valet, one of the nation’s largest vehicle appraisal platforms. In this segment,...
Dale Pollak

Dale Pollak’s New Approach to Greater Profitability in Your Used-Car Department

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On today’s show, we’re pleased to welcome Dale Pollak, Founder of vAuto and Executive Vice President for Cox Automotive, back to CBT News. Dale...
auto retail trends

Assessing 5 Major Auto Retail Trends with Steve Finlay, Editor of...

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In years past, a common criticism the auto industry has faced is that it’s stuck in the past or slow to innovate. However, industry...