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service

The best post-pandemic practices for your service department

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According to CNBC, the auto industry is one of the most affected by the COVID pandemic. Now that it’s ending and we are learning...
customer surveys

Are customer surveys actually hurting the overall customer experience? It depends

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Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...
TikTok

How your car dealership can effectively leverage TikTok For Business

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In the last couple of years, the social media platform TikTok emerged and became a global phenomenon. But the platform is much more than...
Jennifer Suzuki

How car dealers can help their salespeople find and sell more...

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Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. On today’s show, we’re joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed...
CRM

3 best practices for CRM customization

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The past few years have been a challenge for all industries – I’d argue especially retail automotive. Shuttered showrooms, a boom in digital retailing,...
Ford

Ford gives dealers six weeks to accept new rules to sell...

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In what is likely an attempt to cut costs, increase profits, and compete better with Tesla in the electric vehicle (EV) market, Ford has...
Google Analytics 4

Is your auto dealership prepared for the transition to Google Analytics...

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As Google Analytics 4 (GA4) works to replace Universal Analytics standards that have been in place for years, you need to make sure your...
one-person sales model

Is now the time to switch your dealership to a one-person...

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Changing consumer expectations and behaviors continue to drive many of the operational shifts in retail automotive today. Therefore, it is crucial to have systems...
automobile dealers

How current trends in auto retail are impacting car dealership values...

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According to the Q2 2022 Haig Report, economic headwinds are not having much influence on the auto retail sector. The costs of gas, loan...
secrets to success

4 success secrets to help your auto dealership weather any change...

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The retail auto industry is undergoing tremendous shifts in online car buying, electrification, and the economy, which is causing a lot of uncertainty among...