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When it comes to the car buying experience, the way consumers shop monthly payments reflect the changing landscape of auto financing.

It’s all about the perfect payment

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There’s nothing about paying bills that consumers like, so it follows that the easier and cheaper and most penny perfect they are to pay,...

Synchronous vs. Asynchronous customer communication: is your dealership using both?

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All businesses, including car dealerships, face the challenge of figuring out how exactly to connect with customers in order to meet and exceed sales...
Discover the Florida Automobile Dealers Association's (FADA) first Hall of Fame event, celebrating 15 dealers for their business excellence.

FADA Pres. Ted Smith on the association’s inaugural Hall of Fame...

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The Florida Automobile Dealers Association (FADA) marked a significant milestone on November 2 by inaugurating its first class of Hall of Fame inductees, which...
To ensure­ that all customers stay informed, businesse­s must have effective­ communication processes and protocols in place.

Elevating the service experience with proactive communication and real-time updates

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In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...
Unlike aggregated second or third-party data, first-party data stems straight from consumers’ direct engagement with your brand.

First-party data: a marketing goldmine for dealers

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Macroeconomic and industry-specific challenges continue to impact how dealers do business. From inflationary pressures and rising interest rates to vehicle inventory challenges, fluctuating prices,...
Dealers across the U.S. pen open letter to Biden, voicing concerns over the adoption of EVs and proposed emissions standards.

3,882 dealers nationwide challenge Biden on EV regulations in open letter

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Nearly 4,000 dealers across the United States have collectively penned an open letter to President Biden, expressing their concern over the proposed emissions standards...
Haig Report Q3 2023: Unveiling robust dealership market trends, historic sales, and blue sky values in a dynamic auto industry landscape.

Strong demand for dealership acquisitions despite decline in blue sky values

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The latest Haig Report for Q3 2023 from buy/sell firm Haig Partners revealed a sustained high demand for car dealerships. The report indicates that...
Ford’s SOS program is one way to address this technician shortage, but more automakers and dealers must get in on the effort.

Why is there still a technician shortage and what are industry...

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The lack of qualified technicians is an ever-present issue for most dealerships. By next year, this shortfall is projected to increase to 642,000 open...
Being ready to identify fraud from the beginning of a customer interaction helps protect your store and maintain relationships with lenders.

Tips to help spot identity and income verification fraud

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With the gloomy economic forecasts that are flooding every media outlet daily, criminals are finding an easier environment to be able to pull off...
The PR toolkit boasts various strategies, encompassing media relations, press releases, social media engagement, and event sponsorships.

Public relations for dealerships: when silence isn’t golden

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Public relations (PR) is a crucial yet often underestimated and unused tool for automotive dealerships. PR is an integral element of any dealership’s strategy,...