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sales

December auto sales underwhelm due to shuttered supply chain

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The U.S. auto sales volume is below 15 million for the second year. Cox Automotive forecasts that December 2021 will have a sluggish showing...

Meta’s Bob Lanham on where to focus your car dealership’s marketing...

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How are your marketing dollars being spent in this new year? With so much transformation happening in and around retail automotive, it may be...
Roger Love

Will the automotive retail industry ever really go ‘back to normal?’

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As soon as it all gets 'back to normal' is a phrase that we have heard time and time again throughout the COVID-19 pandemic....
Effective Labor Rate

Why Effective Labor Rate is the KPI car dealers should keep...

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Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider...

Managing risk in data collection and compliance

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Instances of auto fraud are on the rise, and some are for incredibly costly transactions. A Texas man has been recently convicted of wire...
service

4 expert strategies for winning the service wars

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Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the...
F&I

What a rise in EV sales means for F&I long-term

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The rise of the EV or electric vehicle has made an almost immediate impact on the automotive industry and on dealerships. They are sold...
employee retention

Five tips to improve employee retention

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With challenges like COVID and lack of inventory, dealerships have had a tough year or two. And recently, the challenge of attracting and keeping...
soft phone skills

The 4 soft phone skills that will matter in 2022

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When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd...
operation warm

New York dealers donate more than 2,000 winter coats in Operation...

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‘Tis the season for giving. The Greater New York Automobile Dealers Association (GNYADA) has raised over $60,000 that will be used to purchase more...