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service buying customers

8 influences on consumer buying behavior in dealership service drives

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‘Tis the season when consumers are more active and dealership traffic increases. So, it is important to know what is influencing buys. Today on...
social selling

Social Selling: What is it and what are the benefits for...

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Car dealerships have always been good at selling cars. But in recent years, how people buy cars has changed dramatically. So it shouldn't be a...

The link between emotional intelligence and selling cars

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Emotional intelligence is just as important as technique in car sales. Consumers want more than just a competent car salesperson that can state the...

Tesla doubles down, sustainability and consumers, USPS to get EVs

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Inside Automotive 8 influences on consumer buying behavior in dealership service drives 'Tis the season when buyers are out and traffic picks up at dealerships so...
Patrick Manzi NADA retail auto

NADA Chief Economist Patrick Manzi shares auto industry outlook for 2023

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Retail automotive has adapted well to the changing market conditions of 2022. As we close out the year, we want to take a look...
EVs

Are EVs really more sustainable, efficient, and marketable than ICEs?

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With Dodge announcing the end of an era, it’s a “Last Call” for the Charger and Challenger in a switch to EVs —whether customers...
employee development

Why car dealers must invest in employee development sooner rather than...

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Car dealers are looking for employees as their retention rates continue to dwindle and turnover increases. For example, in 2021, the automotive industry saw...

Musk resignation, Buick dealership rules, Truck emission standards

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Inside Automotive NADA Chief Economist Patrick Manzi shares auto industry outlook for 2023 Retail automotive has adapted well to the changing market conditions of 2022. As...
Northwood University

$2 million donation to Northwood University will change student lives

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Recently, Northwood University received a collection of 35 classic cars worth more than $2 million from a local Michigan couple. Today on Inside Automotive,...
live chat

What do customers expect from your car dealership’s live chat solutions?

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Did you know that most customers prefer live chat to phone or email? Through a survey of 1,000 US consumers, the live chat platform...