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By embracing mobile service models, dealers can broaden their offerings and cater to a wider audience, including first-time customers.

Mobile service startups transform car service, capturing dealership attention

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A wave of innovative startups is challenging the status quo by offering mobile repairs and maintenance for cars just about anywhere. These disruptors have...
In March 2024, new car sales are poised to make a big leap. Analysts forecast 1,525,700 units sold, a 12.1% increase from the previous year

March sees 12.1% new car sales surge amid market adjustments

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In March 2024, new car sales are poised to make a big leap. Analysts forecast 1,525,700 units sold, a 12.1% increase from the previous...
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership...

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In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO...
Until buyers and sellers understand them, EV range anxiety – particularly with used cars – will limit adoption and satisfaction.

For buyers and sellers, EV range is still too confusing

Even though an EV’s range seems like it should be a single number, there are actually three types of electric vehicle range that can...
See how automotive dealerships are winning over younger car buyers with cutting-edge digital strategies and irresistible engagement.

Dealerships explore new strategies to win over younger car buyers

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Imagine a family-owned dealership deeply rooted in tradition but now facing a pressing dilemma: attracting the elusive younger generation. As digital platforms and social...
To understand our current 2024 tax season, we first must go back and remember what laid the foundation for the house we're living in today.

Tax season: the strategic play in a dynamic market

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We are two years removed from the height of the pandemic and the automotive market has never been more volatile than it is now....
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

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In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...
Jonathan Dawson shares his insights into the core principles that help entrepreneurs drive business success in a challenging environment.

Steering through uncertainty with resilient leadership and strategic vision

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In an era where change is the only constant, Jonathan Dawson's latest episode of Mind Your Own Business offers a masterclass on leadership resilience and strategic...
The automotive retailing industry must come together and disrupt to improve the auto finance processes—for all stakeholders.

From the fax machine to the future: auto finance disruption’s time...

Does anyone remember the last time there was major ‘disruption’ in communications between auto finance lenders and auto dealers? If not, let me refresh...
Recruiting for fixed operations is not a one-time effort. Building a talent pipeline ensures that you have a steady stream of top talent.

How dealerships can win the talent war in fixed operations

In an industry as challenging and complex as fixed operations, attracting and retaining top-tier talent is not just a goal—it's a necessity. The landscape...