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What is the most important measurement in business that leaders should...

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Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...
service drive

How to leverage the service drive for profitable pre-owned acquisitions

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As the ongoing chip shortage continues to delay OEM production, dealership inventories have reached historic lows. At the same time, increased consumer demand –...
Anthony Santangelo

Expert auto recruiter Anthony Santangelo discusses what skills he looks for...

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Sales training today looks significantly different than it did just a few years ago. So as we move into the third quarter of the...
window sticker

Monetizing build data in the OEM window sticker during the appraisal...

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With the cost of used vehicles steadily rising, it is more important than ever to have accurate VIN-decoded information during the appraisal process. Accessing...

Warranty pay service could be your next growth area

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Dealerships will agree that that the past year has caused more stress than any time since the last recession. But, the chip shortage aside,...
Kelly Automotive

Kelly Automotive VP Chris Saraceno tackles industry consolidation, recruiting female employees,...

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As COVID-19 restrictions are slowly lifted across the country, many dealers are turning to a new way to do business and recruitment doesn’t quite...
Price

What is bucket management and how does it affect used car...

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Welcome to this week's episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for...

The power of simulation in improving dealership operations

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There’s a tried-and-true maxim regarding learning dealership operations: management training may be valuable, but hands-on experience is invaluable. One challenge, however, is being able...
customer experience

What is the foundation of a truly exceptional customer experience for...

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Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways...
car shoppers

Silent website shoppers: How to convert more car shoppers to phone...

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For years, dealership lead volumes have been on a steady decline with most car shoppers making initial contact with a dealership via phone or...