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service

4 expert strategies for winning the service wars

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Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the...
F&I

What a rise in EV sales means for F&I long-term

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The rise of the EV or electric vehicle has made an almost immediate impact on the automotive industry and on dealerships. They are sold...
employee retention

Five tips to improve employee retention

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With challenges like COVID and lack of inventory, dealerships have had a tough year or two. And recently, the challenge of attracting and keeping...
soft phone skills

The 4 soft phone skills that will matter in 2022

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When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd...
operation warm

New York dealers donate more than 2,000 winter coats in Operation...

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‘Tis the season for giving. The Greater New York Automobile Dealers Association (GNYADA) has raised over $60,000 that will be used to purchase more...
recalls

Rethinking auto recalls: avoiding common obstacles and driving campaign completion

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According to Stout’s Automotive Defect & Recall Report, 28 million cars in the U.S. had an open recall in 2020. And Auto Alliance reports...
Roger Love

The biggest enemy you will face in auto sales

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For years, car dealership employees believed and were taught that customers were the 'enemy.' On the latest edition of Straight to the Point, host Frank J....

Dealerships should hire more female salespeople

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To the Editor: When I think of buying or leasing a new vehicle, I imagine showing up to a dealership and being approached by one...
loyalty marketing program

Peter Leto’s guide for car dealers as the auto industry looks...

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Today on Kain & Co., host David Kain, President of Kain Automotive, sits down with Peter Leto, CEO of Foundation Direct and formerly, Google's...
digital

Boost your digital retailing experience

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We know consumers are information-hungry, as it drives their car buying decisions. Sixty-five percent of consumers spend over a month researching their next purchase,...