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virtual F&I

Is virtual F&I here to stay? Probably, and here’s why

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Since the start of the pandemic, car buyers and dealerships have had to navigate the steep learning curve of digital retailing to sell in...
Ford

What is Ford doing at the Detroit train station?

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While most of the recent news about Ford Motor Co. has dealt with its electric vehicle technologies, the automaker announced last week that it...

Is your F&I department keeping up with today’s car buyer? –...

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Over the last few years, the F&I department has undergone significant digital changes and continues to impact customer experience in big ways. Today on...
retail automotive service departments performance pro forma compensation

Why trust is a must for growing and retaining your customer...

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No matter what business you are in, retaining and growing your customer base must be a priority in your business plan and operational culture....
right to repair Biden, railroad strike

How will the Right to Repair bill affect car dealerships?

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A bill introduced by U.S. Rep. Bobby Rush, D-Ill. intends to give consumers the blanket coverage under federal law to have their vehicle repaired...
car sales professional

How to be a well-liked car sales professional

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Whether it’s posting a selfie on your social media or seeking approval from your sales manager for a job well done, every facet of...

How to completely crush your sales goals this year – Matt...

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On the heels of an unpredictable, yet robust and profitable year for many, car dealers are starting to incorporate unique strategies to close more...
Price

Strategizing for the return of new and used car inventory

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for...
Spring

Groundhog sees his shadow, but service departments should prep for Spring...

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Another six weeks of winter are coming, according to the least official weather predictor in the nation. Punxsutawney Phil saw his shadow on Tuesday,...
auto sales training, fuels, fuel

Need auto sales training? Look to your vendors.

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Auto sales training is delivering a poor experience because programs were not designed with modern retailing in mind. In fact, I wouldn’t hire any...