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Serra Traverse City

Re-Adjusting Service Department Goals During the Pandemic – Daniel Korte, Serra...

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  Many service directors are faced with the difficult task of eliminating positions as the pandemic continues, but one service director has been able to...
service department

Five Marketing Strategies to Increase Service Department Sales

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According to the National Automobiles Dealers Association, almost 50 percent of a dealer's gross profits are generated by the service department. For many dealerships,...
independent dealers

Independent Dealers Remain Positive Entering Third Quarter 2020

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Coming off the toughest sales climate in more than a decade, it could be argued that the auto industry should be expecting the worst...
urban science

Number of Dealership Rooftops Remains Stable – Mitch Phillips, Urban Science

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  The mid-year numbers are out and there have been some interesting developments for new vehicle franchises, according to the latest Automotive Franchise Activity Report...
penske automotive

Penske Automotive and Other Larger Dealer Groups Continue to Cut Jobs

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When the COVID-19 pandemic struck the United States in full force mid-March, hundreds of thousands of dealership employees nationwide stayed at home to ride...
Tom Maoli

Tom Maoli Asserts COVID-19 Created a ‘perfect storm’ for Auto Retail

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When dealing with the COVID-19 pandemic, serial entrepreneur Tom Maoli says, "the barrier became the blessing." Tom is the President and CEO of Celebrity...
Hilary Haron

CA Dealer Hilary Haron on Facing Inventory Concerns and Encouraging Women...

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As one of the earliest hotspots of the COVID-19 outbreak in the U.S., the state of California adopted some of the strictest business regulations...
Sean Gardner

Sean Gardner on Converting Both Digital Leads and Unsold Customers

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In light of the COVID-19 pandemic, there are more digital opportunities for dealers and customers than ever before. Car buyers want to get as...
Adam Marburger

Adam Marburger on How F&I Managers Can Further Support Salespeople

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COVID-19 has dramatically changed almost every department in the dealership and F&I is no exception. Creating a high level of consumer engagement early on...
driving

A Love of Driving: How Restricted Air Travel Will Boost the...

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Air traffic volumes have tumbled much worse than the auto industry’s decline comparatively. Year over year, TSA screening volumes for April 2020 were 96...