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closing, financing and insurance

Closing in F&I starts with a strong opening

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Most salespeople judge their entire career by how good of a closer they are. In F&I specifically, closing more deals with higher rates and...
F&I

Four tips for a top-notch virtual F&I sales experience

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Many industry experts are predicting that a slow exit from the worst of the COVID-19 pandemic and its effects on dealerships will force many...
history

How dealers can use vehicle history reports to make the sale

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Vehicle history reports (VHR) serve as a window into a car’s past for any potential buyer and for dealerships. The reports can provide a...
delivery

Home delivery, reconditioning bookend digital retailing

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According to Cars.com, 61% of car buyers want their newly purchased vehicle home-delivered. 75% of dealers are now providing some form of home delivery option. Thank the...
Deloitte

Deloitte report finds affordability concerns have affected main demographics

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The 2021 Global Automotive Consumer Study by Deloitte unveils that as many as 23% of millennial car owners opted to defer car payments in 2020 amid...
buyers

Q4 car buyers making bigger purchases, putting more money down

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During the fourth quarter of 2020, the average down payment for new vehicle buyers increased notably from $4,329 a year ago to $4,734. Over...
pandemic

Pandemic vehicle purchases kicked truck sales into high gear

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A new study from CarGurus is revealing a trend in auto retail toward larger vehicle purchases, particularly pickup trucks. The 2020 Pickup Truck Sentiment...
vehicle

Tips for effective vehicle merchandising and marketing – Part 2

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Customers Don't Always Come Through the Front Door As discussed in part one, the virtual showroom may seem similar to the brick-and-mortar store, but there's...
accessories

Is There Value in Aftermarket Accessories and Performance Upgrades?

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According to a recent study by the Specialty Equipment Market Association (SEMA), young car enthusiasts ages 16 to 24 spend $7.2 billion each year...
ev buyers

What Do EV Buyers Look Like?

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The 2019 fourth-quarter Experian Automotive Quarterly Briefing has been released. Its pages detail numerous segments in auto retail from used car ownership changes to...