Tag: Becky Nixon
The value female customers bring to your service department
Are you taking full advantage of the type of retention women create for your service department? Â Becky explains ways you can appeal to female...
The profit you’re missing if you overlook Winter maintenance | Why...
On today's CBT Newscast for Monday, January 29th, 2018:
Becky Nixon: The profit you’re missing if you overlook Winter maintenance
Say the low today in Atlanta...
Becky Nixon: The profit you’re missing if you overlook Winter maintenance
Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but...
Strategic Dispatching
Dispatching is one of the most critical processes in our dealership service departments today. Â Since throughput is the key to profitability, dispatching is not...
Retaining Loyal Customers
More than 80% of dissatisfied service customers state that they would’ve come back to the dealership for service if someone would’ve paid attention to...
The Silent Crisis
The silent crisis can take place when there is a lack of clear communication from the leadership level down when it comes to goals...
Handling Service Dept. Phone Calls
Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this...
Selling more tires in the Service Department
On this week's episode of the Weekly Tune-Up, Becky goes over ways to implement tire sales in your process to maximize profits in your...
Building Customer Retention
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in...
Becky Nixon: Creating successful pay structures for technicians
For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at close to 140 new car dealerships throughout the Chicago...
