Tag: Becky Chernek

Becky talks with Rodney O’Rourke on why dealers need to get serious about training their F&I employees and to offer continual education in this...

Q: I am confident that customers who buy on the floor will use our service department but I’m losing customers who buy online. What...

Becky interviews Noel Walsh, CEO of NW&A, to discuss the flow of information between managers, dealers, and customers and other best practices to maximize...

Becky hosts Lou Loquasto, Head of Auto Finance with Equifax, about how their new TradeSight platform helps connect lenders with dealers utilizing more data...

Your Family May Tolerate it, But Customers Don't By: Becky Chernek Finance and insurance professionals know the benefit of a consistent menu presentation. It’s a surefire...

What makes customers happy? Becky Chernek interviews Jim DeLuca, VP of Digital Road to a Sale, and they discuss 1 pricing strategies and how they...

On this week's episode of F&I Today Becky chats with Rodney O’Rourke about the changing landscape of the F&I process and what customers expect regarding...

On this week's episode of F&I Today Becky interviews Brian Reed about the importance of engaging with customers as soon as they visit a dealer’s...

  On this week's episode of F&I Today Becky Chernek sits down with Jonathan Dawson to discuss hybrid-sales-associates and what some dealers are doing to create...

On this week's episode of F&I Today Becky Chernek talks with Lisa Copeland about connecting with customers, training and how to strive for greatness.