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Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact...

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 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim...
communication

How Your Dealership Staff Can Improve Their Communication with Customers

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Successful customer interactions are just as important today as they were when the first cars left factories at the turn of the century. That...

How Ron Marhofer Auto Family Has Continued to Thrive for 100...

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Today on CBTNews.com - Monday, September 24th, 2019: How Ron Marhofer Auto Family Has Continued to Thrive for 100 Years – Chris Marhofer, COO After starting...
Marc McGurren

How to Effectively Handle Leads and Manage Your Dealership’s BDC –...

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Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you...
unsold traffic

Calling Back some of Your Unsold Traffic

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  On this week's episode of On the Mark, Mark Tewart discusses the importance of calling back some of your unsold traffic, even if your...
BDC

How to Build a Successful Service BDC Model and Increase Sales...

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With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks...
BDC

Key Operational Metrics For Your Internet/BDC Operation

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On today's episode of Kain & Co., David goes over some key operational metrics for your internet or BDC operation.
BDC

Revitalize Your BDC in 2019 with These Proven Techniques – David...

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As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for...
paramus honda

How Paramus Honda Found Success By Expanding Their BDC – Jason...

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On today's show, Jim speaks to Jason Cohen, BDC and E-Commerce Director for Paramus Honda, one of the largest and most profitable stores in...
customer

How to Move the Customer From Their Keyboard to Your Showroom

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On this week's episode of the Tom Stuker Show, Tom talks about internet leads, online traffic management, and effective BDCs with his new series,...