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soft phone skills

The 4 soft phone skills that will matter in 2022

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When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd...

CBT automotive newscast: December 20, 2021

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Featured Show: Bloomberg's Kevin Tynan shares his auto industry predictions for 2022 Much has taken place throughout the past year in retail automotive; from record acquisitions...

CBT automotive newscast: December 17, 2021

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Featured Show: How the power of networking creates more opportunities for women in automotive - Diana Kennedy, General Manager We all want to keep and retain...
BDC

5 habits of a successful BDC manager

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More than ever, the internet and phones are the “new” showroom, making your BDC a conduit to your bricks-and-mortar store. Increasingly, agents have the...

CBT automotive newscast: December 16, 2021

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 Inside Automotive: The Presidio Group's Jim Press and Brodie Cobb discuss today's automotive landscape Throughout the past year, we’ve seen The Presidio Group facilitate a number...

The best practices for car dealers to spotlight in preparation for...

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The new year is approaching, yet many car dealers are still dealing with the effects of the COVID-19 pandemic. Today on Inside Automotive, we’re...
service

The simple idea for more service appointments

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Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...
Brooke.ai

How Brooke.ai fills in the gaps when managing service appointments

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Proactive Dealer Solutions emerged as the BDC experts and pioneered the BDC concept, which has evolved into not just BDC but better customer experiences...
loyalty marketing program

5 effective ways to sell the value of the phone call

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On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, explains the best ways to create value for every lead that...
digital voice

Introducing Brooke.ai to the automotive world

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Proactive Dealer Solutions emerged as one of the industry's leading BDC solutions providers and has pioneered innovative BDC concepts, which have evolved into better...