Tag: BDC

Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...

For a dealership, follow-up with customers is absolutely crucial. Some customers will choose which dealership to shop at based on interactions with salespeople over...

It is important to partner with the right vendors, especially when it comes to entrusting your dealership's fixed operations to a business development company...

In the ever-evolving automotive industry, staying ahead of the competition requires embracing innovation. That’s exactly what Kevin Pitts and Tom Masano Auto Group did...

The Business Development Center (BDC) is the central nervous system of many auto dealerships. It's the hub that makes things happen and the lifeblood...

Inventory shortages are impacting almost all auto retail professionals, especially salespeople. So, what can car dealers do about it? Today on Inside Automotive, we’re...

Inbound phone calls are still your best low-funnel leads, so they must be handled properly. Many dealers believe their sales team should be able...

Everyone is struggling to hire right now. Simply having enough staff to pick up ringing phones is a challenge. Outbound calls are on the...

Automated email replies always feel dismissive to me. Like my inquiry is not important enough for an actual person to reply. Yet, most dealership...

How prepared are you for success in this first quarter of 2022? Typically a new year means car dealers are armed with new goals...