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customer interview

Conducting customer interviews online to discuss F&I options

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It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business,...
service contract sales

Mastering Your Vehicle Service Contract Sales

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Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...
f&i managers

The Characteristics that Define Truly Successful F&I Managers

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Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck...
TikTok

What Do Dealerships and Bank Conversions Have to Do With TikTok?

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Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....
online car buying experience

Creating a Frictionless Online Car Buying Experience

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There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...