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vehicle technology

Why Consumers Have a Love-Hate Relationship with New Vehicle Technologies –...

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 Brent Gruber, Senior Director of Global Automotive at J.D. Power, joins CBT News to discuss some of the biggest issues facing the automotive industry...
could technology

Why Dealerships Should Pay More Attention to Cloud Technology – Dan...

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 In the changing technology space today it's very important for dealers to pay attention to new offers that are in the marketplace, and there...
service centers

How Service Centers Can Prepare for Electric Vehicles

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Automotive service centers have to stay on the cutting edge of automotive technology. An advancement the industry has been keeping an eye on in...
Cheryl Miller

AutoNation Announces Cheryl Miller As New Chief Executive Officer

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After only four months of service, former AutoNation CEO Carl Liebert was replaced by Cheryl Miller on Monday, July 22nd. Miller has been with...
incentives

Are Auto Manufacturer’s Incentives Running Wild? – Steve Finlay, WardsAuto

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 We're pleased to have Steve Finlay, Editor of Ward'sAuto Magazine, on CBT Automotive Network. Steve talks with us in regards to a recent article...
CarNow

The Importance of a Dealership’s Unique Digital Retailing Process –  Tim...

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 Today on CBT News, we welcome back Tim Cox, co-founder of CarNow, and Drew Tutton, General Manager at Ed Voyles Chrysler, Dodge, and Jeep,...
ride-share

How to Improve Your Customer Experience with Ride-Share Services – Mahesh...

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 CBT News sits down with Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global, to discuss their new partnership with Lyft and...
Shep Hyken

Surprise and Delight: A Great Customer Service Concept. Or Is It?...

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 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...
diversity

How to Promote Diversity and Inclusion in Your Dealership

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There are numerous headlines across print, online and social media platforms addressing the pros of diversity in the workplace. This goes beyond simply meeting...
Rising Star Award

Eddie Hall III Receives Cox Automotive and NAMAD Rising Star Award

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ATLANTA, July 12, 2019 – Cox Automotive, in partnership with the National Association of Minority Automotive Dealers (NAMAD), awarded its Rising Star Award to...