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One effective technique for service advisors is assumptive communication, which can significantly enhance customer responsiveness.

The Importance of Assumptive Communication in Automotive Dealerships

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In the fast-paced, exciting world of automotive service, the role of service advisors is crucial! They bridge the gap between technical solutions and customer...
Many dealerships struggle with follow-up, a fundamental aspect of the sales process. Today's CBT Now, Sean Gardner shares insight.

How the power of persistent follow-up will unlock extra sales –...

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Closing a few extra sales each week can have a profound impact on your bottom line, fueling your success and driving your career forward....
EV range anxiety gets a lot of attention. In short, it is the fear that an electric car will run out of charge before reaching a recharge.

The truth about EV range anxiety

EV range anxiety gets a lot of attention. In short, it is the fear that an electric car will run out of charge before...
At a recent Bernstein conference, the CEOs of Ford and General Motors (GM) presented divergent views on the role of hybrid vehicles

Ford, GM Chiefs diverge on the future of hybrid vehicles

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At a recent Bernstein conference, the CEOs of Ford and General Motors (GM) presented divergent views on the role of hybrid vehicles in their...
Today's episode of CBT Now discusses sales training and growing two types of associates. We're pleased to welcome Louie Herron.

Louie Herron reveals the art of separation and preparation in sales...

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How do you effectively cater to the training needs of a seasoned salesperson while simultaneously training a newbie? Today's episode of CBT Now discusses...
Was Q1 buy-sell activity indicative of what we'll see for the remainder of 2024? On today's Inside Automotive, Erin Kerrigan joins us.

Automotive buy-sell market defies high interest rates, remains strong in 2024...

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Was Q1 buy-sell activity indicative of what we'll see for the remainder of 2024? On today's episode of Inside Automotive, Erin Kerrigan, the Founder...
On today's episode of Women Driving the Industry, we focus on Loren Roberts, the Director of Marketing for Jim Ellis Automotive Group

Breaking Barriers: How Loren Roberts is striking the balance of progress...

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According to the Bureau of Labor Statistics, women represent just over 21% of car dealership employees. While the numbers are low, they are increasing...
AI has the potential to streamline the lease and finance payment process for everyone involved—from application to assessing creditworthiness

Are You Ready for AI to Drive Auto Lease & Finance?

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Embrace the inevitable Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road. -- Stewart Brand,...
Kevin Frye will join us on today's episode of Inside Automotive to discuss how the return of inventory has ushered in a slowing market.

Strategies for maximizing profitability in a shifting automotive market – Kevin...

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As dealers basked in record profits and margins just a few short years ago, the return of inventory to pre-pandemic levels has ushered in...
In a significant blow to the UAW on May 17 , workers at the Mercedes-Benz plant in Alabama have voted against joining the union. Tesla Fleet Savings, Manufacturing Innovations, & AI Valuations, BMW, Jaguar, VW Tied to Import Ban Over Chinese Forced Labor.

Weekly roundup: Alabama Mercedes-Benz workers reject unionization bid, Dave Cantin Group...

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Earlier this week: In a significant blow to the UAW, workers at the Mercedes-Benz plant in Alabama have voted against joining the union. Using...