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On today’s CBT Now, we’re joined by Matt Easton to walk us through how to answer inbound calls from a customer without jeopardizing a sale. 

How to effectively follow up without endangering the sale – Matt...

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It can be exciting when a sales representative gets a call from a lead or potential customer, but what happens during that call, can...
Purchasing a new vehicle became easier in July, according to Cox Automotive, as the post-pandemic car market continue to normalize.

New vehicle affordability improves in July as monthly payments fall

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Purchasing a new vehicle became easier in July, according to Cox Automotive, as the post-pandemic car market normalized under growing inventory and more incentives. After...
General Motors has revealed it's investing in a Silicon Valley firm to assist it in accelerating the development of more affordable battery chemistry for its future EVs.

GM supports EV battery startup as it focuses on inexpensive materials

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General Motors has revealed it's investing in a Silicon Valley firm to assist it in accelerating the development of more affordable battery chemistry for...
The United Auto Workers are getting ready to step up their fight to meet their demands at the negotiating table with one month left before their contracts with the Big Three expire.

United Auto Workers prepare to intensify battle for contract demands

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The United Auto Workers are getting ready to step up their fight to meet their demands at the negotiating table with one month left...
On today’s Inside Automotive, we’re joined by the CEO of Ken Garff Automotive Group, Brett Hopkins, to tell us more about this acquisition and the state of his operations today.

How Ken Garff Auto Group is fusing its mainland culture with...

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Automotive powerhouse Ken Garff Automotive Group, number nine of the top 150 dealership groups, recently expanded its portfolio on the islands of Hawaii. On...
Electric vehicle adoption could be stymied by a lack of charging infrastructure and low customer satisfaction scores.

New study says low charging satisfaction could limit electric vehicle adoption

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Electric vehicle adoption could be stymied by a lack of charging infrastructure and low customer satisfaction scores, according to a new study by J.D....
Lordstown Motors announced on August 15 that it had reached a $40 million settlement with Karma Automotive over a 2020 lawsuit in which the now-bankrupt EV company was accused of stealing intellectual technology.

Lordstown Motors reaches a $40 million settlement with Karma Automotive

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Lordstown Motors announced on August 15 that it had reached a $40 million settlement with Karma Automotive over a 2020 lawsuit in which the...
As competition in the market for electric vehicles intensifies, Tesla launched less expensive versions of its Model S and Model X vehicles in the U.S.

Tesla releases cheaper, shorter-range versions of its Model S and X...

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As competition in the market for electric vehicles intensifies, Tesla launched less expensive versions of its Model S and Model X vehicles in the...
President Biden is urging car manufacturers and union leaders to forge a deal and avoid a strike amidst talks between the UAW and automakers.

Biden urges automakers, UAW to strike deal before September strike

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President Biden is urging car manufacturers and union leaders to forge a deal and avoid a strike as exchanges between Big-Three automakers and UAW...
Ford has announced it will include its driver-assistance software, BlueCruise, on several 2024 models by default.

Ford to include BlueCruise, hands-free driving with select 2024 models

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Ford will include its driver-assistance software, BlueCruise, on several 2024 models by default. The car manufacturer announced the new plan on Monday, August 14. Previously,...