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Gaining Insight on the Customer Journey Using Mobile Technology – Graham...

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In this interview with Graham Line, CEO & Founder – Digital Data Solutions, Joe discusses Graham’s upcoming session at the 2017 Automotive CX Summit entitled...
Frank Farrera

Making the Most of Your Service Drive – Interview with Frank...

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  CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at...
Heather MacPherson

2 Digital Platforms that are Transforming the Dealership Workplace – Interview...

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  CBT's Jim Fitzpatrick sat down with Heather MacPherson, President of The Minery, to discuss how her company is transforming the dealership workplace with their...