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There are some easy ways to both be sure current staff is well versed in compliance and that your new hires are too.

F&I checklist and tips for better compliance

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Every F&I manager has that thing that’s a perpetual thorn in their side. That thorn is compliance. It’s probably unfair to describe compliance so negatively...
By translating customer feedback into actionable knowledge, dealerships can upgrade customer satisfaction and gain a competitive edge.

How to make customer feedback part of your dealership’s growth strategy

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In today’s highly competitive market, dealerships are continuously searching for new and creative ways to gain a competitive advantage. One often underestimated resource that...
In this article, we offer insights into how the role of the car salesperson is being reimagined in the context of today’s market realities.

How to be a better car salesperson in the new year

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Gone are the days when aggressive selling methods were the norm; today, the retail automotive industry is transitioning towards a more consultative, client-centric approach....
service advisor

5 focused strategies to bring a wayward service advisor back in...

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In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...
Matt Easton, founder of the Easton University, joins Jim Fitzpatrick on Inside Automotive to share a few of his “power questions."

How to ask well-crafted questions that positively influence buying decisions —...

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In business and in life, oftentimes what we ASK someone is far more powerful than what we TELL them. Matt Easton, founder of the...
In this article, we will de­lve into the effectiveness of online vehicle me­rchandising and provide practical tips to help you achieve success in this crucial area.

7 tips for enhancing your dealership’s online vehicle merchandising strategy

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In today's fast-paced digital age­, having a robust strategy for showcasing your dealership’s vehicles online­ is not just a passing trend – it's absolutely...
career

6 career options to explore if you’re thinking about joining the...

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Are you thinking of trying a new career path? The auto industry may be a perfect fit for you! The auto industry is not...
There are multiple ways you can amp up your savings and investments while sales, commission checks, and pay plans continue to fluctuate. 

How car salespeople can save and invest consistently when making a...

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The challenge of committing and remaining consistent with investment savings aside from your 401k when your money is dominated by commission-based income.  A difficult challenge...
Managing your existing BDC can be a tall order, but it is worth exploring to find out if you can improve sales and service.

In-house vs external BDC: How and why to make a switch

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For a dealership, follow-up with customers is absolutely crucial. Some customers will choose which dealership to shop at based on interactions with salespeople over...
Positive thinking will only get you so far, but a positive growth mindset can inspire you to work hard and learn more to grow.

Why this mindset shift will change your career in automotive for...

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Mindsets come from our lived experiences and how our brain interprets the experiences. When you combine your brain with your initial beliefs, a mindset...