Tag: Auto News

On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction...

On today's CBT Newscast for Tuesday, October 3rd, 2017: William Wallace: Why dealers are an important piece of eVehicle future When customers have issues with their...

On today's CBT Newscast for Monday, October 2nd, 2017:   Bill Wittenmyer on Recruitment, Creating the right culture, and Prospecting Jim Fitzpatrick invites ELEAD1 Partner Bill Wittenmyer...

On today's CBT Newscast for Friday, September 29th, 2017:   Becky Nixon: Creating successful pay structures for technicians For almost seven weeks, Chicago area dealership mechanics were...

On today's CBT Newscast for Thursday, September 28th, 2017: On-Boarding New Technicians If you have made a new hire, then you are aware that it takes...

On today's CBT Newscast for Wednesday, September 27th, 2017: Dave Anderson: 8 Traits of an Unstoppable Dealership Manager We've all heard the saying "a fish rots...

On today's CBT Newscast for Tuesday, September 26th, 2017: Tony Zolla: How a face-to-face profile rating system improves sales Imagine if consumers could take the concept...

On today's CBT Newscast for Monday, September 25th, 2017: CBT Automotive Roundtable CBT's CEO Jim Fitzpatrick sits down with dealers and managers from four high-volume Atlanta...

On today's CBT Newscast for Friday, September 22nd, 2017: Isabelle Helms: How to prevent turnover from costing your dealership Say your dealership is trying to find...

On today's CBT Newscast for Thursday, September 21st, 2017: Larry Dorfman: Why listening to customers is more important than ever "The auto industry needs to get...