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closing, financing and insurance

Closing in F&I starts with a strong opening

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Most salespeople judge their entire career by how good of a closer they are. In F&I specifically, closing more deals with higher rates and...
Digital channel users score higher in satisfaction, Net Promoter Scores, and lower service costs, according to J.D. Power study.

Digital engagement is crucial for customer satisfaction and cost savings

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Digital channels have emerged as the most efficient and effective way for auto lenders to maintain or grow their profitability despite the current macroeconomic...
There are four strategies that F&I managers can implement now that can make potential headwinds this year easier to navigate.

(Presumed) tough times mean a back-to-basics approach

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The R-word. The one no dealer wants to hear and well…none of us want to think about it. Recession. And though most economists are saying we’re...

How to make F&I meetings a home run for everyone

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Who likes meetings? Not many of you reading this right now have department meetings at the top of your list of fun things to...
F&I transparency

The time is now for F&I transparency

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Even before the pandemic, the auto industry was undergoing a transformation. Operations like CarMax and Carvana were delivering "no surprise" experiences to customers, while Tesla sought to skip...
Automotive industry experts at Experian have reported a leveling off of new car cash deals but a rise for used car transactions.

More cash deals than ever in ’23—How to turn a negative...

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‘I can’t wait to take the next cash deal!’ said no F&I manager EVER. Most see them as a ‘dead’ deal where there is little...
Car buyers who no longer commute to an office seem to be spending more both on the price of a vehicle and the F&I products to protect it.

Are car buyers who work-from-home making F&I sales easier?

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For the last few years since the start of the pandemic, companies have been more open to the idea of working from home to...
Ready to learn more? Here are 5 complexities that dealers like you run into when beginning or scaling up their out-of-state sales.

Remove risk from out-of-state sales and make money faster

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Out-of-state auto sales give dealerships a great revenue stream – but if you don’t manage them correctly, they can also make you pace up...
Melinda Zabritski joins CBT Now Experian has released new data showing that the average loan amount for both new and used vehicles has decreased in the third quarter.

Why some car buyers are choosing shorter auto loan terms —...

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Experian's State of the Automotive Finance Market Q1 2023 has found that some new vehicle shoppers opted for shorter auto loan terms in the...
In a last-minute vote to prevent a devastating national default, the Senate approved a bill suspending the debt ceiling on Thursday evening.

Debt ceiling vote: default avoided but uncertainty remains

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In a last-minute vote to prevent a devastating national default, the Senate approved a bill suspending the debt ceiling on Thursday evening. Having now cleared...