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service customers

5 tips to make service more convenient for your customers

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With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...

Managing risk in data collection and compliance

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Instances of auto fraud are on the rise, and some are for incredibly costly transactions. A Texas man has been recently convicted of wire...
Biden

President Biden visits Ford plant for F-150 EV reveal

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President Joe Biden continued to show his push towards electrification of the auto industry during a visit to Ford’s Rouge Electric Vehicle Center in...
customers

Aspects of an excellent customer experience

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One of a dealership’s biggest challenges is tailoring its operations to fit customer needs. In January, JD Power’s Executive Vice President of Strategic Development,...

AutoNation’s profit triples amid chip shortage

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AutoNation, Inc., one of the largest automotive retailers in the US, reported earlier this week that its quarterly adjusted profit nearly tripled from this...
digital

Kelley Blue Book beefs up digital solution tools to help dealers...

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The need for enhanced digital tools has become even more essential since the COVID-19 pandemic drove many dealers to increase their reliance on digital...

New emissions regulations could change new car sales in the next...

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Since entering the Oval Office, President Joe Biden has made it clear that addressing climate control will be a major priority during his administration....
sales

New vehicle sales start the year strong in January

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After a year of political division, the spread of a virus worldwide, and a vaccine program that’s off to a slow start, January 2021’s...
Kerrigan

Kerrigan Index report reveals record-breaking stock valuations amid shaky economy

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The COVID-19 pandemic rattled the American economy, and its impacts are still being felt in almost every sector. In 2020, many feared that the...

CBT News launches its NADA High Media Impact Package for companies...

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For more than eight years, CBT News has been working to build strong relationships with dealers across the country. Whether it’s through reporting daily...