Tag: Advisor
What do techs want from a service advisor?
When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to...
Dealing with objections for service repairs
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them...
What a Service Walkaround May Look Like Post Pandemic
We’ve seen much change in the automotive industry since ‘social distancing’ became a term trending on Twitter earlier this year. From manufacturer shutdowns and...
Must-Do Tasks for Service Advisors in Challenging Times
Talented help has been in short supply in the automotive dealership fixed operations realm for decades. Key roles such as parts managers, parts clerks,...
Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of...
Succeeding as a Service Advisor
It’s All in the Attitude and Your Choices
By: Paula Bliss
It All Begins Here
“Don’t give me that attitude!” Ever heard that? Or, “You need an...
