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Why active listening is the no. 1 selling tip for women...

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People forget that the art of selling starts by understanding the art of listening. Even better is active listening, the practice of preparing to...
active listening

How active listening leads to increased engagement

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If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...
leadership

Five Ways Dealership Managers Can Improve Their Leadership Skills

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A manager's greatest asset is their leadership skills. A good manager motivates their team, can delegate well and inspires long-term retention. While there are a...
active listening

Study Shows Active Listening Leads to More Showroom Visits and Higher...

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Think of the last stellar customer experience you have had. What made it stand out to you? Did they seem like they genuinely cared...