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The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give...

Throughout the year, dealers are likely capturing and analyzing data for their dealerships. Customer satisfaction surveys, units sold, service repair information, and a variety...

The automotive industry has seen unprecedented growth over the past four years. However, this would not have been possible without the purchasing power of...

  On today's CBT Newscast for Tuesday, January 9th, 2018: How to successfully cater to younger employees As a generation, they have been called everything negative you...

  Joe Gumm visits with Brooke Skinner Ricketts, Chief Marketing Officer – Cars.com, to discuss the results of the Cars.com 2017 Year in Review, which...

On today's CBT Newscast for Tuesday, December 12th, 2017: Rory Vaden: The Key to Success in Auto Retail CBT's Jim Fitzpatrick discusses the key to success...

In the past couple of months, it is impossible to turn on a television or surf the internet without hearing about a new harassment...

The word ‘team’ brings out a reaction from people. Most people would be thrilled to play on their favorite NFL or baseball team, become...

The top salesman was promoted to new car sales manager. It seemed like a good decision at the time. But within 90 days most...

Carrie Green started her first online business at the age of 20, whilst studying Law at the University of Birmingham. Within a few years...