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On today's CBT Newscast for Wednesday, May 31, 2017: Elise Kephart: Creating the Best Experience for Customers Joe sits down with leads/follow-up expert Elise Kephart as...

You may have heard by now that video email marketing increases engagement and delivers better results than traditional email marketing. If you're still not...

Paragon Honda in Queens, NY is easily one of the top tier Honda dealerships in the county. Jim Fitzpatrick had to a chance to...

Selling cars is getting tough, and dealers increasingly are focusing on the fixed-ops part of the business – the parts and service side that...

On today's CBT Newscast for Wednesday, May 24, 2017: How texting impacts your dealership Teenagers do it,  college kids do it, maybe even your parents and...

Brian R. Bates is President and CEO of Holman Consumer Services. He started his career as a service writer intern at Holman Ford and...

To Oscar Gutierrez, electric cars are a “no-brainer.” “Like, seriously,” he said, his arms outstretched, an incredulous look on his face. “You can drive and...

You were just promoted for the first time to sales manager. Congrats! The path for most sales managers, typically bag carrying sales reps themselves...

The rubber is about to meet the road for the U.S. economy. An unlikely candidate, the auto sector, has emerged as the key piece...

  At almost 90 years old, Bert Boeckmann still shows up for work at Galpin Motors in Van Nuys, California six days a week. He...