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Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed...

Artificial intelligence has a variety of uses in the automotive industry. While many dealerships use artificial intelligence in the marketing and customer service capacity...

Inside Automotive  Future of EV sales: direct-to-consumer vs franchise dealers — Matt VanDyke | Shift Digital In recent years, the retail automotive industry has seen dramatic...

In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...

Public relations (PR) is a crucial yet often underestimated and unused tool for automotive dealerships. PR is an integral element of any dealership’s strategy,...

The adoption of digital retailing tools among dealers has expanded in 2023, with the percentage of storefronts offering a fully online car-buying experience increasing...

Inside Automotive  The most important retail automotive trends to monitor for 2024 — Patrick Manzi | NADA On this episode of Inside Automotive, host Jim Fitzpatrick...

For many years, lead defection has been a frustrating but unavoidable headache for dealers, who have historically lacked the necessary tools to identify consumers...

Dealership technology is often outdated and used incorrectly, putting many retailers behind the curve on digital retail. However, with consumers conducting more and more...

Today's dealers are faced with perplexing operational challenges, yet technology remains the one factor that has managed to bridge the "perfect storm" of artificial...