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Today on CBTNews.com - Tuesday, December 10th, 2019: Attracting Auto Technicians in a Highly Competitive Market - Don Reed, DealerPRO Training On today’s show, we’re pleased...

When it comes to hiring new salespeople, it can be a daunting task to find just the right ones that will be a good...

Going from good to great requires building a customer-centric dealership organization.  Customer-centricity is a requirement for the New Normal, which is critical to improving...

Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader. VIDEO...

In a previous article I wrote about dealing with angry customers by acknowledging their concerns, responding with what you can do versus what you...

Today on CBTNews.com - Thursday, 21st, 2019: The Importance of Monitoring the Quality of Your Dealership's Leads - Kevin LeSage, Autotrader Joining us today to discuss...

 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim...

Back in June, Cox Automotive economist Jonathan Smoke reported that the first half of 2019 was “marked by volatility” and the second half of...

Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at...

On today's show, we pleased to welcome back Hugh Hathcock, owner of ReconVelocity and one of his most successful clients, Chris Slaydon of Vernon...