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CBT Automotive Newscast for December 10, 2019
Today on CBTNews.com - Tuesday, December 10th, 2019:
Attracting Auto Technicians in a Highly Competitive Market - Don Reed, DealerPRO Training
On today’s show, we’re pleased...
What’s the Upside? Comparing Hiring Experience or Non-Experienced Salespeople
When it comes to hiring new salespeople, it can be a daunting task to find just the right ones that will be a good...
The New Normal: Turning Good Dealers Into Great Dealers
Going from good to great requires building a customer-centric dealership organization. Customer-centricity is a requirement for the New Normal, which is critical to improving...
The Importance of Monitoring the Quality of Your Dealership’s Leads –...
Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader.
VIDEO...
Anybody Can Coach Customer Service if They Have the Right Approach
In a previous article I wrote about dealing with angry customers by acknowledging their concerns, responding with what you can do versus what you...
CBT Automotive Newscast for November 21, 2019
Today on CBTNews.com - Thursday, 21st, 2019:
The Importance of Monitoring the Quality of Your Dealership's Leads - Kevin LeSage, Autotrader
Joining us today to discuss...
Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact...
On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim...
Porsche, Volvo, and Subaru Come Out on Top in October
Back in June, Cox Automotive economist Jonathan Smoke reported that the first half of 2019 was “marked by volatility” and the second half of...
Winter Preparedness: What Should Your Dealership Offer?
Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at...
How ReconVelocity is Helping Dealers Get Their Vehicles Retail-Ready Faster –...
On today's show, we pleased to welcome back Hugh Hathcock, owner of ReconVelocity and one of his most successful clients, Chris Slaydon of Vernon...