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Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...

Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way, as well as Brian Benstock, GM and Vice President of Paragon...

I recently delivered a virtual seminar on Seven Top Sales Secrets and we had more than 3,200 professional salespeople register. The following week we...

Throughout the last few years, dealerships have been extremely proactive about improving the consumer experience. Because so many consumers now do the majority of...

Today on CBTNews.com - Tuesday, December 24th, 2019: Karl Brauer Discusses The Auto Industry's Defining factors from the Past Decade and Emerging Trends for 2020 The...

It might seem like a rhetorical question and one that is usually followed by a resounding “DUH!” The harsh truth is that it is...

Today on CBTNews.com - Monday, December 23rd, 2019: Dealership Broker Dave Cantin Discusses Asbury's Recent $1 Billion Acquisition and Other Trends in the Buy-Sell Market On...

If you have been in the car business for any length of time, you have most likely heard of a concept taught by some...

Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues. We need...

We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you...