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Planning Is Good, Actions Are Better: How to Increase Profits and...
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
What the Industry Can Do to Recruit Female Talent – Lisa...
Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way, as well as Brian Benstock, GM and Vice President of Paragon...
7 Top Sales Secrets
I recently delivered a virtual seminar on Seven Top Sales Secrets and we had more than 3,200 professional salespeople register. The following week we...
Earn Car Buyer Trust: Brand Your Price
Throughout the last few years, dealerships have been extremely proactive about improving the consumer experience. Because so many consumers now do the majority of...
CBT Automotive Newscast for December 24, 2019
Today on CBTNews.com - Tuesday, December 24th, 2019:
Karl Brauer Discusses The Auto Industry's Defining factors from the Past Decade and Emerging Trends for 2020
The...
Want to Sustain Growth? Here’s How to Develop More Leaders
It might seem like a rhetorical question and one that is usually followed by a resounding “DUH!” The harsh truth is that it is...
CBT Automotive Newscast for December 23, 2019
Today on CBTNews.com - Monday, December 23rd, 2019:
Dealership Broker Dave Cantin Discusses Asbury's Recent $1 Billion Acquisition and Other Trends in the Buy-Sell Market
On...
The 7 Most Effective Words for Closing a Deal
If you have been in the car business for any length of time, you have most likely heard of a concept taught by some...
15 Ways to Improve Communication in the Service Drive
Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues.
We need...
Creating Excellent Employees with Employee Improvement Plans
We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you...