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Dale Pollak’s New Approach to Greater Profitability in Your Used-Car Department
On today’s show, we’re pleased to welcome Dale Pollak, Founder of vAuto and Executive Vice President for Cox Automotive, back to CBT News. Dale...
Howard Hakes Reflects on a Successful Year as 2019’s AIADA Chairman
2019 was certainly a busy year for Washington with tariff threats, industry disruptors, and historic trade agreements. And the folks over at AIADA have...
Equip Your Team with a Winning Culture
How can we equip our front-line sales professionals with all of the proper tools necessary to be successful in automotive? A large part of...
Recruiting in the Modern Age of Automotive
On this week's episode of Kain & Co., David Kain of Kain Automotive talks about the words you use in your recruiting ads and...
Auto Industry Veteran Lisa Copeland Discusses How to Make Every Dealership...
Setting the right tone for the new year is crucial for any dealership. Now is the time to throw out bad habits, try new...
Improve the ROI of Remarketing Campaigns
It is very common for auto dealers to run remarketing campaigns, also known as retargeting. Remarketing is a form of online advertising that puts...
What’s Better Than Building Rapport?
Rapport is important with customers, but according to David Lewis, it’s difficult to get. Find out what David believes is more important than rapport.
You...
The Process of Creating a Great Process
Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes....
The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor
It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how...
Keeping It Real — and Legal
Unfair and Deceptive Acts and Practices statutes (UDAP) cover virtually every aspect of a dealer’s sales, finance and fixed operations. Everything from advertising and...
