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subprime

Working with Subprime Shoppers Part of the New Normal?

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The US economy will rebound, as it always does. Between today and an eventual stabilization, there are bound to be significant challenges for business...
F&I office

3 Ways to Make Sure Your F&I Office is Ready (and...

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Millions of people nationwide have likely had anything BUT buying a car on their mind for the last 2 months but as states start...
digital retailing

Three Keys to Profitability in Digital Retailing

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With the coronavirus recovery underway in most parts of the country, dealerships nationwide have had to adapt their sales structure. In many parts of...
customer

Five Tools to Enhance Customer Interactions and Experiences During COVID-19

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As some states are lifting their shelter-in-place orders, many individuals are worried about carrying on as normal. A Kaiser Family Foundation poll found that...
team

What Our Team Wants From Us: How We, As Leaders, Can...

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One of the most potent responsibilities and opportunities we have when it comes to leadership is that the team looks to us to set...
Crisis

Emerging Better & Stronger from A Crisis

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A crisis can come suddenly or result from a series of events that occur over time. Regardless, we never wish it upon us and...
ride sharing

How Mobility Services are Weathering the Pandemic

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The novel coronavirus has sparked stay-at-home orders in dozens of states nationwide especially in major metropolitan areas. Like auto retail dealerships, the shutdown has...
Bill Brown

GM Bill Brown Discusses Baierl Acura’s Many Initiatives to Support Healthcare...

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Today on CBTNews.com - Friday, April 24th, 2020: GM Bill Brown Discusses Baierl Acura’s Many Initiatives to Support Healthcare Workers and Members of their Community On...
F&I

F&I Can Use the COVID-19 Slowdown to Polish Their Skills

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We are truly living in unprecedented times. Just a month ago, few were talking about wearing masks in public or wondering when the federal...
customers

How to Excel at Offering an Exceptional Customer Experience During COVID-19

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Like many other businesses, dealership owners now have the task of keeping customers engaged while also accounting for their safety during this COVID-19 crisis. Years...